Customer Support Service

At, you can contact your writer, check the status of your order, or talk to one of our customer support members at anytime, day or night!  No other writing service can offer this to its customers, and this is one of the reasons why we are the best in the business!

Need to contact your writer?  No problem!  You can communicate directly with your writer through our state-of-the-art methods.  Want an update on the progress of your order?  Come to the website and check on it!  Need to upload additional information, specifications, etc.?  You can do so with a few clicks!

See also: “ VIP service: What benefits are waiting for you?”

You Can Contact Us in the Following Ways

Live Chat

Have direct conversation with one of our customer support team members.  They work around the clock to answer any questions, check on your order’s progress, take your comments, and resolve your issues. Members of this team are always online, day or night, 24 hours.

Customer Support Center

No matter what you have ordered, you have the ability to log in and do the following:

  • See your complete order and all of the details you have provided
  • Update information to your writer, including uploading samples of your own work, so that your writer can model you style.
  • Send messages to your writer and/or our support team members, using our instant messaging system.
  • Check the status of your order, from assignment of the writer to order completion, editorial review, and final delivery to you.
  • Provide any additional information and any comments/feedback you wish to give.
  • Give evaluations of writers, editors, and customer support professionals, so that can continue to improve its products and services
  • Sign up to receive automatic e-mail notifications of the progress of your order.

Telephone or Email

You may also choose to contact us by telephone or email 24 hours a day!  Someone is always available to respond! is the only company providing this variety of communication methods to its customers.  We do this because you are the most important part of our business. Satisfied customers return, and we want to build a long-term relationship with our clients.  No matter what the issue or question, no matter how urgent your need is, we will take care of it – guaranteed!

See also: “ is here to help you!”