FAQ

A customer starts with filling in the registration form and then provides the details in the order form to inform us about specific needs in the project. Our managers try their best to find the writer whose area of expertise matches the subject the client is studying and researching. It is convenient for our customers that the customer support agents work on the round-the-clock basis; so, you can ask your questions any time. Get in touch with the professionals assigned to your orders in messages and provide all updates promptly. You will get information on your order progress on every stage of the order processing. We guarantee that the urgency chosen by you for your order is our priority. So, we meet all the deadlines, even if they are strict.

You can be confident about your confidentiality. We never share any contact or personal details with any third parties. We take responsibility for the safety of all our customers’ details, even their name, and gender, and we maintain the security of your personal information and details of our writers.

For sure, we do not make any pressure on you. We cannot make you give us your phone number, but we would like to request your understanding. Only a valid phone number gives a guarantee that we can contact you urgently to get more details on your papers or in case there are any emergencies.

No doubt. No worries that any of your peers, parents, or instructors get to know that you have made use of our services unless you share this information with them. We make no records of your personal details.

With extensive experience in writing different kinds of papers, we can give you guarantee that we can meet any deadline, even under stress and pressure.

You can estimate the price for your particular paper, using such factors as the number of pages, the level of complexity, urgency, the level of complexity, and so on. Check the details online to learn about our “Pricing Policy” section or ask for customer support in live chat.

We do not negotiate prices at the website. However, we occasionally give excellent offers on special dates and holidays, as well as discounts. Get the best price for your paper, using our discount coupons.

Unfortunately, no one can guarantee school grades. What we do promise is that the level of writing our experts give is very high. We cover all areas of knowledge and our PhD and Master’s level writers handle all academic projects easily. For more than twenty years, we have been dealing with our customers’ requests and all papers you get from us are definitely brilliant. We recommend you to check on the samples of different assignments on our website to see what we can do for you.

The writers of Essaysservice.com not only give top-notch writing services but also research any topics requested by the customers and do proofreading and editing of any texts in various academic and professional areas. We have a team of professional writers who handle orders at High School, Secondary School, College, Undergraduate, University (Senior, Junior, Sophomore, Freshman), as well as Master’s and PhD levels. Writing tasks we do include term papers, essays, research projects, theses, book reports, film reviews, dissertations, article critiques, application letters and essays, journal reviews, admission papers, resumes, cover letters, and many others. Also, you can order a project in accounting, calculations, business projects, posters, and PowerPoint Presentations from the writers of Essaysservice.com.

There is no exception when it goes about the range of the topics we cover. You can order any paper at the level of high-school, college, or university. We try to make our team as versatile and diverse as possible to handle all your projects and meet all of your requirements. Every month we hire new experts as the scope of subjects is increasing. Whatever area you need to research is fine with our experienced writers.

Definitely, you can do that. Just get in touch with our customer support representatives via live chat or email support@essaysservice.com, provide your paper instructions, and then ask them whether they can find an expert writer to deal with the paper for you.

Double check if the size of the file is not too big for the upload. As a rule, the file fails to download when it is too big. In such case, you can share the files with the customer support service and they will forward it to your assigned writer.

As soon as you have submitted your order, it is not possible to edit the order descriptions on your own. Still, you can contact the live chat support and our customer support representatives will make the necessary adjustments and will inform your writer on them. If the requirements have greatly changed, we will also recalculate the price. Sometimes, you will have to pay the difference or we will refund a part of the sum (if the order has become cheaper).

You can place an additional order on the website and indicate that these are the pages to the formerly placed order of yours. You will then need to indicate the ID of the order under question. If you face any troubles with that, contact our customer support representatives and they will assist you.

Click the tab “Profile”. You can get access to it only after you have logged into your account, so do not forget about that. After you have changed the needed information, do not forget to click “Save changes” button.

If you cannot place the order on the website or if you have troubles with submitting the information in the correspondent fields, do not hesitate to address customer support representatives. You will be able to provide all the required attachments via customer support.

If you have tried to attach some files, such as detailed requirements, templates or paper samples, be sure that their size is appropriate. Also check on whether the format is supported. If you cannot upload the filed online on your own, you need to contact customer support representatives. They will help you with that.

This information, as well as many other aspects of our work, is visible in your personal account. The status “Payment Verification” means that the payment failed to go through (click on the “Pay Now” button to proceed or send us a payment receipt). The “Processing” status means that the appropriate writer is assigned to your order and is working on it. If you see that the order has the status “Sent,” then your paper is ready and you can access it in your personal profile.

After you have paid for the order, check your inbox and see whether there is a payment receipt. Forward it to our company`s administration as a proof. If there is no payment receipt in the inbox, check in the spam section. If there is still no receipt even there, check your banking card for the banking statement that proves that your money has been withdrawn. If your payment has not really been proceeded, you can try it once again via some other browser, banking card, device, etc.

Sure, you can forward your instructions to our customer support first. They will check on the requirements and will find out whether there is a writer who can cope with them. As soon as they get a reply, they will inform you on whether they have found a writer or not.

The company’s administration does not deal with the payments directly. We have a specific financial department that can help you out with that. However, if you have such troubles as the inability to proceed with your payment, we suggest choosing another card, changing the payment method or using a different browser.

Our writers strictly follow our delivery policy and complete their papers within the deadlines allocated. When you place an order with a specific deadline, you will receive your paper at the end of the set timeframe. If you want to get it faster, you will need to place a small fee to compensate for the writer’s work with the shorter deadline.

As a rule, such delays happen when you try to upload large files and exceed the allowed size of the attachments. Try to submit the order without any attachments then. If the order is submitted successfully, you can forward the attachments to the customer support center via email.

Try to reload the page. Double-check on the number of files you plan to attach and their size. If you have been trying to upload all files at once, try to upload them one by one. If it does not help, their size is probably too big for attachment, so you will need to forward them to the customer support agents.

You need to visit the company’s website, log into your personal account, open your orders section, and click the “Additional Order’ option next to the needed order. You will then have to submit the order placement form, pay for it as usual. After this procedure, these two orders will be linked together. Your assigned writer will know that he/ she should provide more pages to it.

Of course, it is possible, but you will have to pay extra if you need the order earlier than you planned. Our customer support representatives can help you with that.

If you have got a notification that there is some error in the order payment process, you are recommended here to change the banking card, try using some other electronic device or try paying from another browser.

We can definitely provide your paper as per your request. However, you will need to pay extra for paper urgency. The compensation change will be calculated by considering the initial deadline and the renewed one.

When you fill in the order registration form, you provide there different details, including the deadline. So, your assigned writer will be expected to deliver the order at around the indicated deadline. As soon as the writer finishes it, the paper will appear on the website.

The paper will be available to you in accordance with the stipulated deadline. Pay attention that the countdown begins from the moment the order is placed and verified on our website. When selecting the urgency, consider that the paper will be available to you at the end of the deadline. For example, if the deadline is 1 day, you will receive the paper 24 hours after its verification.

You can download the paper from your personal account on the website, and you can also ask our customer support center to send you the paper via email.

When you log into your personal account on the website, you will be able to see the “Files” tab. When you click it, you will see the list of your completed orders.

Normally, papers can be downloaded from your personal profile on the company’s website. However, if needed, we can send the paper to you via email. You will get the link for download.

We have a rich and versatile team of writers who come from different educational background, specialize in different majors, and are thus capable of coping with plenty of different assignments regardless of their topic or complexity. When assigning a writer to work on your paper, we make sure that their qualifications best match your paper instructions.

We do everything possible to find a writer within the shortest time and assign them to work on your order. In general, it takes from a few minutes to even a few hours depending on the order complexity. Besides, it depends on the writers’ availability, urgency, and order specifics how quick a writer will be assigned.

According to our policy, our customers can communicate with their writers through our convenient messaging system. You are free to do it with the help of your personal account. If you have no opportunity to log in to your account for some reason, you are free to contact our support representatives and they will forward your message to the writer immediately.

If you pick supreme or premium level of writing, you get a guarantee that your order will be assigned as soon as possible to one of the top writers on our team. We have a separate department of more than 30 writers who are top-rated. Besides, you get a plagiarism report as a proof that your paper is original. If you have been placing orders with our company previously and you know that you like some specific writer the most, you can indicate their writer’s ID in one of the fields in the order placement form.

It is possible to check the order status in your private account manually. If the payment has been successfully proceeded, you will see that the order status is “New.” As soon as the writer is assigned to work on your order, the order status will be changed to “Processing.” As soon as the paper is completed, the order status will be “Sent.” If you want to get immediate update on the order processing status, you can contact the customer support team for information.

If you liked how a particular writer works on some of your previous orders, you just have to check on the writer’s ID indicated there and copy this number into the corresponding field of the newly placed order. Be sure that when choosing a preferred writer, you have to pay extra – 15%. 

If you have some inquiries, questions or comments concerning the writing process, you are welcome to communicate with your assigned writer online via the messaging system on the company’s website. If you need some clarifications or updates urgently, you can contact our live chat support and our customer support representatives will get back to you with the answer as soon as possible.

We provide an option where clients can provide credentials to their writers so that they are able to take the test in the real-life regime. To clarify if some writer is available at the indicated time, you need to get in touch with our customer support team.

All tasks that are handled by our company’s writers are guaranteed to be of top quality since all writers on our team are experts having academic degrees in different disciplines.

Check the list of orders that you have previously assigned with us, find the writer’s ID in one of the orders that you were really satisfied with. Copy the writer’s ID from that order and copy it into the new order placement field.

You can get in touch with your assigned writer via the direct messaging system on the website. With some urgent issues, please do not hesitate to contact our customer support team that operates 24/7.

In accordance with our company’s policies, customers are supposed to provide all the needed materials on their own if they are not available online. Thus, writers cannot purchase any books.

If you cannot clearly understand what type of writing assignment you should indicate, you can contact our customer support representatives and get assistance from them. One of the options is to send our customer support your writing requirements and they will help you to decide what writing type you are expected to place.

Just send us your order assignments to our customer support center and we will help you decide what assignment you should place.

Clients can get help not only with custom writing assignments, such as essays or research papers, but also with passing exams, quizzes, and tests. In such case, you just need to indicate “Online Exam” type of writing. After that, you just send the instructions and upload any needed files and instructions. When providing order description, indicate the time and duration of the test. Do not forget to specify the time zone.

Yes, sure. You cannot only order a custom-written paper from scratch from our company, but you can also place a paper chapter. If you have some questions, get in touch with the live chat support.

Our company provides its customers only with writing assistance. Our experts do not work on the coding or programming assignments.

: Our team consists of seasoned and proficient writing experts who can handle assignments of different complexity levels from high school to Ph.D. If you cannot figure out what academic level should be indicated in the order form, you are free to contact our support managers and they will assist you.

Yes, sure, you can indicate that you need a one-page draft initially. The draft will be sent to your account after half the deadline has expired. Please consider that you will have to pay extra.

In case we need any clarifications, you will be notified through the messaging system. Also, you will get e-mail notifications. If needed, you can receive notifications via SMS or phone calls.

A free revision option is granted during 48 hours after the deadline expiration. In general, it depends on your order: if the order is short, a free revision option takes up two days, whereas when the paper is long (20 pages and more), the free revision period takes up to 30 days. You need to send specific revision instructions to your assigned writer as to what particularly should be changed. An important thing here is not to change the original instructions.

If the revision request is rather late, you need to place a new order entitled “Revision” and provide an additional payment.

No, you can request an unlimited number of revisions during the free revision period. It will depend on the revision requests deadlines.

If you have received a paper that you are not fully satisfied with, you are welcome to apply for a revision. You will be able to get a revised paper for free if you send a revision request within 48 hours after the deadline expiration. You should not change original instructions – the revision should be based on the initial requirements you have sent. However, if your professor has changed or updated instructions, you will need to place a compensation order. It will be additionally paid. 

Our company’s administration guarantees that every paper you place with us will be original, plagiarism-free and creative. When assigning writers to work on your papers, you can be rest assured that they will be handled by professionals with great expertise. We carefully explore paper assignment and all requirements, and then assign the writer who best matches the area of expertise. Before delivering the paper to the client, we thoroughly check it via plagiarism checker.

Our goal is to provide our customers with writing assistance that can exceed their expectations. In addition to premium quality, we guarantee the complete authenticity and originality of all papers.

When you choose the VIP option of plagiarism check, you will be sent a link to your account. You will be able to find it in the order details information. With this option, you will be granted an opportunity to check 1,000 words for free within a year.

When you order VIP services, you get a chance to receive utmost quality control assurance. As such, the paper will be thoroughly checked for plagiarism, it will be edited and proofread by the editor, and formatted according to the latest academic standards.

On average, it takes from three to five business days to handle and process the money refund application. It often depends on the baking card.

One of the options is to message our customer support agents via live chat, email or contact them via phone. Another option is to contact the Financial Department via email. You will get bonus credits assigned to your private account as soon as the refund is processed and approved.