People and Technology
Technological advancements play imperative roles in enhancing the attainment of the organization’s set goals. Use of computers, which has become a major advancement in the management of commercial activities, has to be evaluated in order to set in place appropriated designs (Preece, J., Rogers, Y., Sharp, 2002, p. 191). These will make it certain that communication is fast and appropriate. There is a great need to have all the firm’s stake holders to be engaged in technological advancements, not forgetting customers who ought to be aligned in IT in their businesses by delivering integrated solutions that ultimately helps them to increase their efficiency, growth and profitability. This is usually aimed to gear methodology to customers’ needs hence leading to a unique and sustainable result within a short timeframe. Hence this implies that the paper is going to help us analyze the concepts of how people and technology relate and thus lead to achievement of the desired target in the field of business when technology is employed. (Lim, 2002, p.150).
Face to face communication is often seen as the ideal to which CMC should aim
This is the process whereby the communicating parties can see each other physically for the communication/transaction to take place. Face to face communication is encouraged in the field of business; this is so as the staff prefers their bosses to congratulate their hard work using the face to face method rather than by mail or telephone (Lim, 2002, p. 143). This is so as face to face helps one to perceive exactly what each party feels when motivated to work hard and thus this makes face to face to be a reliable mode of communication in the field of business. Face to face communication favors criticism, this is possible as the feedback by email or phone might be perceived by the receiver coldly and think that they were avoided .This is why face to face is encouraged as it gives one the opportunity of emphasizing their point by being sensitive and diplomatic points to convey the message. (Murray, & Aspinall, 2006, p. 40).
Face to face communication is reliable when assigning responsibility to the staff, hence nonverbal communication such as facial expression and eye contact help the individuals to understand the task and need to complete the work on time as compared to email and phones that may lead to distortion of the implication. The mode of face to face is important when solving issues with the client, this is so as the option of apologizing by mail or phone is not sufficient when it comes to sensitive issues. Thus face to face is perceived more reasonable as the clients will be reassured, confident and much more comfortable as they will see that you care to the extent of going to their place to sort the issue at hand. Thus the process of face to face is supported by the staff as the best mode of resolving conflicts at the work place, this is possible as the mails and the phone don’t interpret the messages rightly and thus face to face is usually perceived with confidence and adherence. (Lim, 2002, p. 211)
The design issues that computer mediated communication must address effective organizational communication; this should involve the integration of the resources that are distributed across the organizations and networks. The mediated communication should also encourage the user to share all the information that is within a total information environment of the communicating parties that are taking place. There should also be external communication for trade and intellectual pursuits that should opt to encourage effective application on inter-organizational communication thus lead to effective communication (Offstein, & Morwick, 2009, p. 72)
Thus if the business and the government can claim the adoption of sophisticated information technology, then this would lead to an adequately served internal operation that is an effective mode of communication in the field of business. It should furthermore involve the issue of employing the information system design whose aim is to create a value for the stakeholders that they could not create for themselves. The system also leads to the organizations to better their creativity by using their value got from the intellectual capital, Hence the designers and design methodologies of the information system should embrace and address all the dimensions for the communication to be effective and desirable. (Offstein, & Morwick p100, 2009)
How do multi-media technologies support communication in the workplace?
This is a computer technology that combines sound, drawings and graphics that make it a driving force behind the current explosion demand for personal computer hardware. Its purpose is usually to transform a passive audience to people who are much more likely to absorb information in the correct way. The system benefits the companies as they enable the use of downtime that helps people to instantly access what they need thus leading to quick access of the communication. Multimedia provides potential quality life by motivating the employees and entertaining, thus this shows that the system should be sufficient to provide the motivation at the work place for communication to succeed (Murray & Aspinall, 2006, p. 80).
The ability of involving different styles also leads to a successful way of motivating the staff at the work place. This can be done by looking at the possible cause of the problem, this is where simple problems are just fixed rather than confirming what caused it, thus it is best to err in the conservative direction of instructing to be always being on the look for the cause of the problem. This would help as a less sophistic style would lead to an improved way of solving an issue at stake in the work place. The ability of the multimedia employing games at the work place provides motivation as the computer brings out a better opportunity for color and excitement as compared to red beads and beanbags (Offstein & Morwick, 2009, p. 150)
The main aim of the games is usually to bring out the concept of verifying the control limits for the process that is in control, how good communication is essential and thus this would lead to the management that is modified as it leads to an improved quality of communication at the work place. Humor also acts as a motivating factor at the workplace; this is possible where when graphics are used to provide entertainment that transcends cultural barriers. Thus the role of instructions is best suited in assisting in the application of knowledge from multimedia hence interesting information should be included as hypertext. The ability of using the network at the workplace is that it helps a large number of people to be informed about quality as the software allows the installation on separate data and application servers (Hersh, 2008, p. 152).
Performance and support is another critical issue that the multimedia has contributed positively to its advancement. This is so as the system guides the teams through an improved process and also gives a quick review by giving direct access to the relevant section of the training. It also gives access to actual tools hence the employees at the workplace are comfortable with the tools thus this leads to efficient work. (Murray & Aspinall, 2006, p. 99). The ability of employing quality training and support to the multimedia at the workplace opens a final magic opportunity of the automatic generation that leads to the changing operation that is usually documented in flowcharts. Thus this helps it to stretch the spectrum of quality operations in reviews, use of tools and the final documentation generation. The internet is commonly used at the workplace mostly for the purpose of exchanging e-mails thus it is an important vehicle of quality communication.
This has been proved where a decade ago access to technology was limited and writing schools were the main target in education priorities. Thus this has led to the investment of technology that has improved the level of popularity to technology in the society. These has been seen where the majority of the young people use the internet as a significant tool in their social and education lives as a way of succeeding at school. There is also the concern where many educators regard educational technology as a potential tool that excludes those that may not access the computers as this leads to limited achievement of the potential goals to some students. This has been done as schools serving students living in poverty that tend to use technology for traditional memory that is usually based on curative activities. Hence this has favored the students from wealthier communities who majorly focus on communication and expression that leads to the ability of presenting information to the audience. This investment of technology at school has led to the improvement of the economic prospect that has given the students marketable skills. . (Murray & Aspinall, 2006, p. 165)
Describe the forms of computer-mediated communication that are used in an organization of your choice.
E-mail is one of the forms of communication that is usually used as a form of communication, this has been possible as its estimate of traffic varies wildly and is preserved for the purpose of discovering the outcome of the communication. It is also considered as the window to the corporate soul as it is a highly sensitive in the field of discovery. The e-mail also notes a deep disconnect concerning the individuals perception thus making it a choice for communication in the computer-mediated in an organization. There is also a counter-theme that the discovery of the email is the same as to blackmailing, this is possible as the cost of discovery has exceeded the value of the case thus leading to a settlement. (Lim, 2002, p. 41).
The World Wide Web is another form of computer-mediated communication that serves as a substantive evidence of wrong doing hence convey a circumstantial evidence of the wrong doing. There are also the chat rooms that are specifically used for the purpose of conspiring conversations that are confined to records of participation. The policy of the computer-mediated communication is to give rise to new avenues of discovery that are usually essential to the parties in the civil proceedings. Thus there is no doubt that the evolution from informal, unrecorded face-face and compute-mediated communication increase the volume of material subject to discovery. They furthermore increase the number of locations that the organization checks in order to give a reasonable feedback. (Murray & Aspinall, 2006, p. 180)
The benefits that technology can provide
Technology creates a development cost that helps the organization to cheaply partner with the solutions that can add functionality to their platform without developing resources in the house. The ability of partnering with an existing technology helps the organization to get market for their commodities at a faster rate and the customers are provided for solutions that they need. The technology creates a product expert that is innovative hence leads to a continuous update of the most important features available for the organization to succeed. Computer programs have a built-in grammar, spelling check and a dictionary as a key that helps with reading development as it is linked as a motivating instrument of achievement. The use of videos in the classroom helps the students to be engaged and thus perceive the lesson positively as it opens their eyes to the world outside their community thus enable them to cope with their own community. Thus the introduction of technology could indeed lead to an improved state if employed properly in the intended work; this is possible as it can lead to an increase of the project at hand (Hersh, 2008, p. 140).
Placement of orders and reservations can be made faster and inexpensive due to the automation of the services in the operation of the business organization. This means that the clients have to be informed through the media on the effectiveness of using computer mediated communication and purchase of commodities online. This essentially implies that technology facilitates the use of the internet in shopping; e-commerce and therefore respond to the customer needs appropriately and within a short period of time. The changes in information systems and technology make it certain that the customers check in the firms’ inventories and see the commodities available in the stores or warehouses. This can enable them to plan appropriately for their purchase and therefore reduce inconveniences of congestion and inadequate commodities in the stores.
Disadvantages associated with Technological Developments
Technology has led to increased business competition and therefore requires continuous updating to the changing versions. It is also costly to train the employees and also the other stakeholders in using the new computer aided marketing or transactions. This usually has dramatic effects on the organization’s profit levels in the short run as few people could have understood to use it. Sometimes if the usage of the computer systems is so technical, firms have to close for some days, especially in the banking sector and therefore may inconvenience the operations and needs of the clients (Dix A, Finlay J, Aboud & Beale, 2004, p.108). This is usually the case as the organization has to have little control over their partner’s aim of the product by knowing its efficiency.
There is also lack of control when new features are requested thus one is forced to exaggerate the clients’ point of view by running up a flagpole twice for it to be solved, but usually it takes longer to come to the conclusion. The technology at state requires detailed understanding of networking security and configuration to ensure sufficient protection on the public network. The ability of the organization attempting to combine and match the equipments may cause technical problems that might lead to a great cost saving (Hersh, 2008, p. 760). When is an ethnographic approach to design more appropriate to use than a participative one? How is it best to start and finish ethnography?
An ethnographic approach is more appropriate to use than the participative one, this is so as the ethnographic is used in real situations rather than in experimental studies. Its purpose is to focus on the issue of solving real problems and also be used by social scientists for pilot research; this is usually when the problem is uncertain to frame a precise research. The purpose of this approach is also for practitioners who wish to improve their understanding concerning their practice. Ethnographic approach helps in the implementation of the communication process in such a manner with the aim of producing a mutually agreeable outcome for all the participants. It also nurtures local leaders to the point where they take the responsibility of understanding the methods that lead to the ability of initiating the researcher’s leaves. As compared to the participative approach, the ethnographic approach role is to take the time to facilitate dialogue and also foster a reflective analysis among the participants (Rosenberg & Hutchison, 1994, p.76).
The best way to start and finish ethnography is to distinguish its ability to build deep insights into the people’s behavior in the everyday life. This can be possible by beginning and ending inside the hallways and design studios of product teams. There should be appropriate transaction of insights that should focus basically on both tactical and strategic impacts for product development. Hence ethnography can be used as a way of building bridges between the executives, product teams, development and the customers.
Systems that help people with visual impairment to access the internet
There is the enhancement software system that helps people with visual impairment, this system helps them to access the internet by magnifying the screen thus providing higher levels of magnification and contrast of color enhancement, by doing so the system helps the people with visual impairment to access the internet and hence lead to the usage like the normal people. The screen reading software system helps to translate information shown on the screen and translate it into spoken words using a speech synthesizer, the ability of employing this system the people are favored to the point of understanding what is portrayed on the internet. Another system that can help people with visual impairment is the voice input that can successful by used by using a keyboard alternative for typing words and sentences into the word processor and thus lead to an operating program controls like menus and buttons.
An Issue is another system that should be considered by providing the people with audio books, handouts and providing materials that have been printed in Braille. The impaired people can furthermore use the blackboard and the audio-visual equipment to improve their vision or sight in the access of the internet in a way that is appropriate to the individual at hand. Thus this paper has presented to us an overview of technology and people as a methodological approach to the processes of solving problems (Rosenberg & Hutchison, 1994, p.85). The case studies have given concrete examples of projects; this has been analyzed especially in the new areas of social deployment of information technologies. Thus this paper has explored the potential aspects for developing computer-mediated communications in a manner that enhances human interaction.
Guidelines on the usage of computer systems should not be left in the hands of the system developers alone but should be a shared responsibility to ensures that all people are aware of its functioning. This calls for the need to have people with disabilities considered in informing them on how to apply the developed systems so as to serve clients and themselves effectively. The design guidelines can be for the deaf, to use motor sensors; the blind can have system that ensures use of brail in coding data into the computer systems. People with low vision can be considered through developing a system that allows adjustment of fonts and contrast or brightness to suit their needs (Dix A, Finlay J, Aboud & Beale, 2004, p.119). A combination of audio visual form of communication in an organization will also be appropriate as it will cater for the blind and deaf clients or employees. Adherence to these guidelines will facilitate safety and effectiveness in the operation of the firm.